Refund policy

Fresh food, and what that means

Everything we sell is fresh-baked pet food. For food safety reasons we cannot accept returns on any edible item, and we cannot resell anything that has left our kitchen. That does not mean you are stuck with a bad order.

If something arrives damaged or spoiled

Contact us within 48 hours of delivery with your order number and a photograph of the problem. If your order arrives crushed, spoiled, or in a condition it should not be in, we will replace it or refund it.

Cancelling or changing an order

Because everything is baked to order, please contact us as soon as possible. If we have not started baking yet, we can change or cancel it. Once it is baked or shipped, we cannot.